Since it’s launch back in 2020, technical support desk has been a huge success for dealers and end-users alike.
The vast majority of support tickets raised are responded to within 1 working hour of receipt (UK 9am – 5:30pm, Monday – Friday, excluding government holidays). However, if you have a time critical request, e.g. you are on-site with a customer, you can still phone us (we would very much appreciate it if you only phone with time critical issues).
Before raising a support ticket please check:
Our Knowledge Base (available to all) that has answers to many common technical questions.
Our Dealer Portal (dealer login required) that contains software, advanced technical and commercial documents, marketing material etc.
If you wish to return equipment for repair or have any commercial questions, e.g. quote requests, delivery timescales etc. Please use email, phone or live chat (Technical Support staff cannot assist in these matters).
Please be aware, emails requesting technical support cannot be guaranteed to receive the same level of service as our support desk.
